High quality services that respect people’s dignity should:
1 Have zero tolerance of all forms of abuse
2 Support people with the same respect you would want for yourself or a member of your family
3 Treat each person as an individual by offering a personalised service
4 Enable people to maintain the maximum possible level of independence, choice and control
5 Listen and support people to express their needs and wants
6 Respect people’s right to privacy
7 Ensure people feel able to complain without fear of retribution
8 Engage with family members and carers as care partners
9 Assist people to maintain confidence and a positive self esteem
10 Act to alleviate people’s loneliness and isolation
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